Dispute Forms

Please select the option that best describes your claim:

If your claim involves a card or card number that was lost, stolen or otherwise compromised.

If your claim involves an issue that you cannot resolve with the merchant related to items you purchased or authorized.

If your claim involves an Automated Clearing House (ACH) Debit that has been deducted from your card account.

If your claim involves an Automated Teller Machine (ATM) non-dispense of funds or an ATM incorrect dispense of funds.

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The READYdebit Visa Prepaid Card is issued by The Bancorp Bank or MetaBankTM pursuant to a license from Visa U.S.A. and can be used everywhere Visa debit cards are accepted. The Bancorp Bank and MetaBank; Members FDIC.

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver's license or other identifying documents.